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Contract
Your contract is with Highlife Holidays & Travels (1989) Ltd: ABTA Member No.2946
and ATOL License Holder No.2926. The contract is effective from the time we have
received from you a completed and signed booking form together with an appropriate
payment, or alternatively we have sent you a Confirmation/Invoice of the booking,
either by email or fax.
Payments
A deposit of £100 p.p. (or more, in some cases which will be advices at time of
booking) will be required at the time of booking, and balance of the payment 8 weeks
before the departure date. If the booking is made within the 8 weeks of the departure
date then the full payment of the booking is required immediately after you receive
our Confirmation/Invoice. Failure to pay the balance by the specified date shall
entitle the company to cancel the booking with the loss of all deposits paid and
to levy cancellation charges as specified under 'Cancellation by you' clause of
these booking conditions.
Surcharge Guarantee
We guarantee there will no surcharges added to the cost of your holiday, once the
confirmation/Invoice is Issued.
Alteration by you
If after our Confirmation/Invoice has been issued you wish to alter your holiday
arrangements (Including name change), we will do our utmost to make the alterations
provided that the notification is received In writing by us from the person who
signed the booking form. Alteration in the price of the holiday may be necessary
which will be advised prior to the alteration and If agreed a revised Confirmation/Invoice
will be sent. We will levy a £25 administration charges. Please note that certain
travel arrangements (e.g. Apex tickets) may not be changed after a reservation has
been made and any alteration will incur up to 100% cancellation charge.
Cancellation by you
You or any member of your party may cancel your holiday at any time providing that
the cancellation notice in writing is received by us from the person who signed
the booking form. In case of reduction of people in the party resulting into under
occupancy, price adjustment will have to be made and If not acceptable to the rest
of the party we shall deem this to be full booking cancellation and levy the following
charges dependent on the number of days prior to departure the cancellation notice
is received by us.
More than 56 days -Deposit only
43 - 56 days - 30%
29 - 42 days - 60%
15 - 28 days - 90%
14 days – No show - 100%
Note
If the reason for cancellation is covered under the terms of your travel insurance
policy, you may be able to reclaim the charge.
Alteration or Cancellation by us
It is unlikely that we will have to alter or cancel your holiday, but if it Is unavoidable
then we reserve the right to do so at anytime. Most of the alterations are minor
and we will advise you at the earliest possible date. Flight timing and carriers
mentioned In the Confirmation/Invoice is subject to change as a result of airline
procedures and these details are given for guidance only. When a major iteration
occurs (such as alteration of your outward/return flights by more than 12 hours)
change of hotels or reductions in the standard of accommodation. Provided It does
not arise from circumstances amounting to force major. You will have the choice,
prior to departure date. Of either accepting the alteration or canceling your holiday.
If we cancel your holiday or you do not accept the alteration, we will refund all
the moneys paid less Insurance premium. In both cases we will pay compensation as
detailed below.
More then 56 days
Prior to departure - Nil
43- 56 Days - £20p.p.
29- 42 Days - £30p.p.
15- 28 Days - FAOp.p.
0-14 Days - ~p.p.
Important Note
Compensation will not be payable if we are forced to cancel or
anyway alter your holiday due to war, Threat of war, riots, civil strife, Industrial
disputes, Terrorist activity, natural or nuclear disaster, Fire, adverse weather
conditions or circumstances amounting to force major.
Travel Insurance
It is mandatory that you are adequately insured against cancellation charges, unexpected
curtailment of your holiday, medical expenses arising overseas, loss or damage to
luggage and personal liability claims against you. Should you decide not to take
a suitable travel insurance despite this advise, then you undertake on behalf of
yourself and all members of your party to indemnify both ourselves and our overseas
agents and representatives for any cost that arise which would otherwise have been
met from the insurance policy.
Our Liability
We accept responsibility for ensuring the holiday which you book with us is supplied
as described in this brochure and the services offered reach a reasonable standard.
If any part Is not provided as promised (except events mentioned in the 'Important
Note' of pair 6 above) we will pay you appropriate compensation if this has considerably
effected the enjoyment of your holiday. The maximum amount of compensation we will
consider paying is limited to a refund of the cost of holiday and this applies where
everything has gone wrong and you have obtained no enjoyment whatsoever (i.e.lnternational
flight delayed well over '24 hours of schedule, no transfers provided, no promised
hotels provided, domestic flights replaced by train/car journeys and similar occurrence
of this nature). In any other situation we will pay you a proportion of the maximum
at our discretion taking into account all relevant circumstances.
Personal Injury, Illness or Death
We take appropriate actions to ensure that our suppliers of various services which
will be provided to you are efficient, safe and with reputable businesses, and they
comply with local and national laws. We have no direct control of provisions of
these services to you. However we accept responsibility for personal injury, Illness
or death, caused by the negligent acts and/or omissions of our employees or agents
together with our suppliers and subcontractors, servants and/or agents of the same
whilst acting within the scope of, or In the course of their employment in the provision
of your holiday. We will accordingly pay to our clients such damage as might have
been awarded In such circumstances under English laws. If any client suffers personal
Injury, Illness or 3] death whilst overseas arising out of an activity which does
not form part of the foreign inclusive holiday or excursions arranged through us,
we shall, at our discretion offer advice, guidance and assistance to help you in
resolving any claim you may have against a third party. Provided we are advised
of the incident within 90 days of the occurrence. Where legal action is contemplated
our authority must be obtained prior to commencement of proceedings and subject
to your undertaking to assign any costs recovered or any benefits received under
an appropriate insurance policy to ourselves. Our cost in respect of the above on
behalf of you and your party shall not exceed ffi000 in total. In respect of carriage
by air, sea and rail and provision of accommodation our liability in all cases will
be limited in the manner provided by the relevant International conventions, copies
of which may be available for Inspection at our offices.
Complaints
If you have a complaint during your holiday, please Inform our ground agents, or
their representatives, or the hotel who will endeavor to put things right. If your
complaint cannot be completely resolved locally, you must complete a report form
which can be obtained from our ground agents or their local representative. Please
follow this up within 28 days of your return home by writing to us. It is therefore
a condition of this contract that you communicate any problems to our ground agents
or their representative and supplier of the services in question, whilst in resort
and obtain a written report form. If you fall to follow this simple procedure we
will not accept responsibility as we have been deprived of the opportunity to investigate
and rectify the problem. It is unlikely that you will have a complaint that cannot
be settled amicably between us. However, disputes arising out of, or In connection
with this contract which cannot be amicably settled, may (If you wish) referred
to arbitration under a special scheme, which, though devised by arrangements with
Association of British Travel Agents, is administered quite independently by the
Chartered Institute of Arbitrators. The Scheme, details of which can be supplied
on request, provides for a simple and Inexpensive method of arbitration of documents
alone with restricted liability on the customer In respect of costs. The scheme
does not apply to claim for an amount greater than £1,500 per person or £7,500 per
booking form. Neither does it apply to claims which are solely or mainly in respect
of physical injury or Illness or consequences of such Injury or Illness, if you
elect to seek redress under this scheme, written notice requesting arbitration must
be made within 9 months after the scheduled date of return from holiday.
Full details are available from the Association of British Travel Agents, 55-57
Newman Street, London W1 p 4AH.
This contract Is made on the terms of this booking conditions which are governed
by English law and both parties shall submit to the jurisdiction of English courts
at all times.
Booking Form
Give us a call on 0208 238 5810 or email sales@highlifeholidays.co.uk if you would
like to speak to one of our highly experienced Travel Consultants.
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